“I had a problem (shipping problem caused clarifier to leak on other additives which ruined them and the kit) with a wine kit I purchased at Noble Grape last week. I contacted them and within one day, a new wine kit was delivered to me free of charge. Thank you for standing behind your business name and for such fast courteous service!!” – Kathy Surette, Yarmouth, Nova Scotia
Remember, Noble Grape has a 2 part 100% Winemaking Guarantee!
1) Best Quality Guarantee: Noble Grape is so confident in the quality of our wine kits that we have a 100% guarantee. If you are not happy with your finished wine for ANY reason, we will replace it for FREE or refund your money. (See below for details)
2) Best Price Guarantee: Noble Grape will match any competitors specials! If any competitor has a special, just mention it to us and we will gladly match the price or promotion!(This applies to all products including winery fee specials. Original Wine kit price must be similar. In the instance of overlapping promotions, you will always be entitled to the better of the 2 deals)
More on our Quality Guarantee...
Noble Grape is so confident in the quality of our wine kits that we have a 100% guarantee. If you are not happy with your finished wine for ANY reason, we will replace it for FREE.
We simply ask you do four things:
- Save the code numbers on the top of the box. (They peel off). If you are making the wine on-site, we will take care of this.
- Follow the instructions. (Applies to ‘make-at-home’ only)
- Let the wine age at least one month in the bottles.
- Bring in a sample.
We reserve the right to ask for the wine back. With this in mind we ask that you have at least 20 bottles (of the original 30) if you would like a replacement kit. We will also replace your bottles, corks and labels (if applicable).
*We are sorry, but we can not replace wine that has been discarded before you contact us.